Poor customer service
On May 7th of 2011 year I purchased a Frigidaire duel fuel range (Model #FGDS3065KW) . My short experience with the actual range has been satisfactory. My experience with Frigidaire customer service has not.
When the stove was installed, there was about 1.5" gap between the back of the stove and the wall. I went to the Frigidaire web site and found a product ([...]) which I thought would solve this problem. As you can see from the web page, the back guard is purported to work with their dual fuel slide in ranges among others. When I got the the part, I found it was not configured for dual fuel range I have.
After being ping-ponged between Frigidaire customer service and Electrolux customer service (Apparently Frigidaire is a component of Electrolux which handles parts and accessory sales for Frigidaire products), I was informed that I could ship the part back for a refund, but I would not be reimbursed for either the initial shipping costs or the the return...
Click to Editorial Reviews
No comments:
Post a Comment