Unhappy with service- dented
This freezer arrived with a huge dent on the front door and multiple dents on the side. I have been calling Avanti's customer service line (placed on hold for 29 min) and have not had a response as to when the new freezer will arrive. They never return calls and are slow with email responses. In order to get the replacement the serial number tag has to be mailed back, which is an additional hassel. I am extremely dissatisfied with the service. I have a newborn baby and need the freezer to store my breast milk. I am currently unable to buy frozen food as the replacement has not arrived, this is hard with a new baby at home. I have asked to speak with a manager to try and resolve this issue and have not yet been contacted.
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